How to find your tickets

Tickets are usually bought weeks ahead. On event day, search your mail and texts for the event name, your order number (starts with TV-), or the word Tickets — not for “Tixivent” alone.

Where messages come from

• Email: tickets@tixivent.app. The From name is the organizer's name (for example Acme Events <tickets@tixivent.app>). Search the organizer or event name, not only “Tixivent”.
• SMS: +1 647-696-1040. Save that number so it is easier to spot later.

Still cannot find the message?

1. Use Find my tickets. Choose soonest upcoming or pick an event date, then enter your last name and the email or phone from checkout. We send one fresh link — we never show QR codes on that form.
2. Add the event to your calendar from the thanks page or your ticket page so the link is in the calendar note.
3. At the door, give your last name. Staff can look you up and open your tickets.

Tips

• Check spam and promotions folders for mail from tickets@tixivent.app.
• If a spouse or friend bought the tickets, search their phone or use their email on Find my tickets.
• Transferred tickets go to the new person’s email or phone. The old QR stops working after a transfer.

Find my tickets

Still need a person? Contact support.