Terms of Service

These terms govern use of Tixivent by organizations, staff, and ticket holders. If you do not agree, do not use the service.

The product

Tixivent lets an organization create events, collect orders, confirm payments, issue QR tickets, and check guests in at the door. Organizations in Canada and the United States select a country so currency and pay methods (Interac e-Transfer, Zelle, and cash) match how they collect funds.

Your account

You must provide accurate information and keep access to your email. Organization owners are responsible for staff they invite and for what those roles can do (sell, confirm payment, scan, or view reports). You must not abuse the service, access other organizations’ data, or attempt to guess ticket tokens. Tixivent platform operators may access organization data to provide support, investigate abuse, or secure the service; guest contact details on orders outside an operator’s own team are masked unless revealed for support, and those reveals are logged.

You are the seller of record

The organization that lists an event is the seller and merchant of record for that event. Tixivent is only the software you use to run it. You alone are responsible for delivering the event, honouring tickets, setting and applying prices and discounts, issuing receipts, handling refunds and cancellations, and collecting and remitting any taxes (such as GST/HST or sales tax) and charitable-receipt obligations. Guests pay you directly — including by Interac e-Transfer, Zelle, or cash, and, if you connect a card payment account (such as Stripe, Square, or PayPal) through Tixivent, by card charges processed on your connected payment account. Tixivent never holds, collects, escrows, or remits guest ticket funds and is not a party to the sale between you and your guests. A guest's payment statement or receipt may show your organization or your payment provider — not Tixivent — as the recipient of ticket money.

Discover listings

You may opt an event into Tixivent Discover so it appears in the public event directory. Listing is optional and off by default. You remain responsible for the accuracy of event details you publish and for any discovery traffic those listings generate.

Orders and tickets

A public buy-link order stays pending until your staff confirms payment. Tickets from that flow are issued only after confirmation. When a seller takes payment in person and places the order, tickets are issued immediately. Cancelling or letting a hold expire releases inventory. Transferring a ticket creates a new QR and retires the old one. You are responsible for honouring tickets you issue and for disputes with guests.

Acceptable use

You must use Tixivent lawfully. You may not use it to run fraudulent, deceptive, or non-existent events; to collect payment for events you do not intend to hold; to sell goods or services that are illegal or that require a licence you do not hold (including regulated alcohol, gaming, raffles, lotteries, or 50/50 draws); to resell or scalp tickets in breach of applicable law; or to use bots, scraping, or automated abuse against the platform. You must comply with anti-spam law (including Canada's CASL) for any messages you send to guests and obtain consent where required. We may investigate suspected abuse and suspend or remove any organization, event, or user that violates these terms.

Plans and billing

Feature limits (organizations, events, staff, messaging, and similar) are defined by the plan on your account. We may update those entitlements. Free is available without a card. Basic, Pro, and Pro+ are paid subscriptions billed annually in US dollars (USD), or in Canadian dollars (CAD) when you subscribe from Canada, through Stripe. Monthly billing is only available if Tixivent turns that option on.

Basic, Pro, and Pro+ can send SMS to guests (counted the way carriers bill: one short text is usually one segment). Basic includes 150 segments each plan term. Pro includes 500 segments each plan term. Pro+ includes 2,500 segments each plan term; unused included segments do not roll over at renewal. Extra SMS packs of 500 segments for $10 USD each ($10 CAD from Canada) are optional one-time purchases through Stripe on Basic, Pro, and Pro+ and do not expire. Free cannot buy SMS packs or send texts. If you run out of remaining segments, SMS to guests is skipped until you buy a pack or your plan renews.

Self-serve paid plans start after Stripe Checkout succeeds. From time to time we may offer Pro at no charge for a limited period; that complimentary access is assigned to your account and expires on the date shown in your plan settings unless you subscribe through Stripe. Pro+ may require contacting Tixivent to purchase. Until you finish payment (or claim a published promo), your account stays on Free unless a Tixivent operator assigns a plan for you. If you already have a subscription, an upgrade changes that same subscription immediately and is prorated. Downgrades and cancellations take effect at the end of the paid period — there is no refund for unused time. Event creates and included plan SMS reset at each paid renewal; unused leftover from the previous period expires and does not roll over. Bought SMS packs do not reset. Complimentary plans assigned by Tixivent last one term and do not auto-renew unless you subscribe through Stripe. Ticket sales to your guests are not billed as Tixivent subscription fees and are not included in the Pro or Pro+ fee. If you connect your own payment account for guest card checkout, those ticket charges are billed by your payment provider to your guests on your behalf; Tixivent subscription Stripe charges remain separate.

Subscription charges and SMS pack purchases appear on your statement from Stripe on behalf of Tixivent. Refunds for those software fees, if any, are handled by Tixivent and processed through Stripe. Refunds for guest ticket purchases are your responsibility as the seller of record.

Availability

We work to keep Tixivent available but do not guarantee uninterrupted service. Features may change. We may suspend an organization that abuses the platform or harms other users.

Liability

Tixivent is provided "as is" and "as available" for operating events, without warranties of any kind to the extent allowed by law. To the extent permitted by law, we are not liable for lost ticket revenue, failed, reversed, misdirected, disputed, or fraudulent ticket payments (including e-Transfer, Zelle, cash, or card charges on your connected payment account), door check-in disputes, or event cancellation, and we are not liable for any indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability arising out of or relating to Tixivent is limited to the greater of the fees you paid us for the service in the twelve months before the claim, or CAD $100. Nothing in these terms limits rights that cannot be limited under applicable consumer-protection law.

Indemnification

You agree to defend, indemnify, and hold harmless Tixivent and its operators from any claims, losses, liabilities, damages, fines, penalties, and costs (including reasonable legal fees) arising out of your events, your use of the service, your tickets, payments you collect or fail to collect, refunds, taxes, disputes with guests or staff, or your breach of these terms or of applicable law.

Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. You and Tixivent submit to the exclusive jurisdiction of the courts located in Ontario for any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction. If any provision is found unenforceable, the rest remain in effect.

We may update these terms as the product and the law change. Material changes take effect when we post an updated version here with a new date, and your continued use means you accept them. See also the Disclaimer.